Privacy Policy

My Contact Details. 

Name: Catherine O'Flynn

Address: 64 Leake Road Gotham Nottinghamshire NG11 0JN

Phone Number: 07825042683

E-mail: balance64clinicalreflexology@gmail.com

Data Controller Contact Details: As above

The Purpose of Processing Client Data.

To give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give because of your treatment.

The information to be held is:

  • Your contact details including your name, address, phone number, email address.

  • Medical history and other health-related information including date of birth.

  • Treatment details and related notes

How I obtain the personal information and why I hold it.

The personal information I process is provided to me directly by you for one of the followingreasons:

For informing reflexology treatments and any advice I give because of your treatment.

Provide you with the best possible treatment options, support, and advice.

Lawful Basis for holding and using Client Information.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting Catherine O'Flynn as detailed above.

(b) I have a contractual obligation:

(c) I have a legal obligation:

-1.1. ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment)

-1.2. Law regarding children’s records (records to be kept until the child is 25 or if 17 when

treated, then 26)

-1.3. CNHC requirements to retain information for 8 years.

(d) I have a vital interest

(e) I have a legitimate interest to retain the information to provide you with the best possible treatment options and advice.

How I store your personal information/Protecting your Personal Data.

I am committed to ensuring that your personal data is secure.

To prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

I will contact you using the contact preferences you have given me.

  • I keep personal information for the time quoted above according to the circumstances. I will then dispose your information by deletion of electronic data and shredding hard copies.

    Your data protection rights.

  • Under data protection law, you have rights including:

  • Your right of access – You have the right to ask me for copies of your personal information.

  • Your right to rectification – You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

  • Your right to erasure – You have the right to ask me to erase your personal information in certain circumstances.

  • Your right to restriction of processing – You have the right to ask me to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability – You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you. Please contact me at balance64clinicalreflexology@gmail.com if you wish to make a request.

My rights as your therapist

Please note:

If you don’t agree to me, your therapist, keeping records of information about you and your treatments, or if you don’t allow me to use the information in the way I need to for treatments, I may not be able to treat you.

I, as your therapist, have to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, I may have to keep these details until after that period has passed.

I, as your therapist, can move your records between computers and IT systems, as long as your details are protected from being seen by others without your permission.

How to complain

If you have any concerns about the use of your personal information, you can make a complaint to:

Catherine O'Flynn at balance64clinicalreflexology@gmail.com.

You can also complain to the ICO if you are unhappy with how I have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk